Contact Information
Vendor Drug Program
Email: contact@hhsc.state.tx.us
By phone (Pharmacy Resolution Help Desk)
1-800-435-4165
Monday-Friday 8:30 am to 5:15 pm CT
This number is for pharmacy providers only.
By fax
Main/Pharmacy Resolution: 512-491-1958
Formulary: 512-491-1961
Drug Utilization Review (DUR) 512-491-1962
Field Administration 817-321-8064
Contract Management 512-491-1974
By mail
Physical Address:
Health and Human Services Commission
Medicaid/CHIP Vendor Drug Program (H-630)
Building H
11209 Metric Blvd.
Austin, TX 78758
Mailing address:
Health and Human Services Commission
Medicaid/CHIP Vendor Drug Program (H-630)
P.O. Box 85200
Austin, TX 78708-5200
Texas Prior Authorization:
Texas Prior Authorization Call Center 1-877-PA-TEXAS
(1-877-728-3927)
Texas Third Party:
Texas Third Party Call Center
1-866-389-5594
1-866-389-6342 (fax) fax form
Other agency offices:
- Health and Human Services Helpline 1-800-335-8957
- CCP-Diabetic and Medical Supplies 1-800-846-7470 (pharmacy only) 1-877-847-8377 (recipient only)
- Kidney Health Care (KHC) 1-800-222-3986
- Children with Special Health Care Needs (CSHCN) Services Program 1-800-252-8023
- OIG Medicaid Fraud Division 1-800-436-6184