By Mail

Physical and mailing address:

Texas Health and Human Services Commission
Medicaid and CHIP Division
Vendor Drug Program (MC-2250)
4900 North Lamar Blvd.
Austin, TX 78751

HHSC Visitor Information and Directions

By Online Submission

The HHS Office of the Ombudsman helps when an HHS program's normal complaint process cannot or does not satisfactorily resolve the issue. You can submit your request online.

By Phone

1-800-435-4165
VDP Pharmacy Benefits Access
(Monday-Friday, 8:30 a.m. to 5:15 p.m. central time)

This number is for pharmacy providers only.  Pharmacy staff should not share this number with clients or print it on prescription labels.  Callers should have both their ten-digit pharmacy National Provider Identifier (NPI) number and the client’s cardholder ID number ready in order for us to expedite your call.

By Fax

Central office: 512-730-7471
Pharmacy Benefits Access: 512-491-1958
Formulary: 512-491-1961
Drug Utilization: 512-491-1962