Contacting the Vendor Drug Program
How to contact the Texas Vendor Drug Program.
Texas Health and Human Services Commission
Medicaid and CHIP Division
Vendor Drug Program (MC-2250)
4900 North Lamar Blvd.
Austin, TX 78751
By Online Submission
The HHS Office of the Ombudsman helps when an HHS program's normal complaint process cannot or does not satisfactorily resolve the issue. You can submit your request online.
VDP Pharmacy Benefits Access
(Monday-Friday, 8:30 a.m. to 5:15 p.m. central time)
This number is for pharmacy providers only. Pharmacy staff should not share this number with clients or print it on prescription labels. Callers should have both their ten-digit pharmacy National Provider Identifier (NPI) number and the client’s cardholder ID number ready in order for us to expedite your call.
Central office: 512-730-7471
Pharmacy Benefits Access: 512-491-1958
Drug Utilization: 512-491-1962