Media Contact
Mailing address Vendor Drug Program (MC-2250)
Texas Health and Human Services
4900 North Lamar Blvd.
Austin, TX 78751

Visitor information and directions

Phone Pharmacy Benefits Access Help Desk
  • 1-800-435-4165
  • Monday-Friday, 8:30 a.m. to 5:15 p.m. (central)
  • Only for pharmacy provider staff. Callers should have both their ten-digit pharmacy National Provider Identifier number and the person's cardholder ID number ready for us to expedite your call.
Fax 512-730-7483 (central office)
512-491-1958 (help desk)

Specific areas

Area Contact
Pharmacy Enrollment and Support (pharmacy application, agreement, and other forms involved in enrollment process)
Drug pricing
  • Phone: Pharmacy Benefits Access Help Desk (request transfer to formulary management section)
  • Fax: 512-491-1961
  • Email: vdp-formulary@hhsc.state.tx.us
Program review of prior authorization

Ombudsman

The HHS Office of the Ombudsman helps when an HHS program's normal complaint process cannot or does not satisfactorily resolve the issue. You can submit your request online.