Contact Us | Vendor Drug Program

Media	Contact
Mailing address	Vendor Drug Program (MC-2250) Texas Health and Human Services 4900 North Lamar Blvd. Austin, TX 78751 Visitor information and directions
Phone	Pharmacy Benefits Access Help Desk 1-800-435-4165 Monday-Friday, 8:30 a.m. to 5:15 p.m. (central) Only for pharmacy provider staff. Callers should have both their ten-digit pharmacy National Provider Identifier number and the person's cardholder ID number ready for us to expedite your call.
Fax	512-730-7483 (central office) 512-491-1958 (help desk)

Specific areas

Area	Contact
Pharmacy Enrollment and Support (pharmacy application, agreement, and other forms involved in enrollment process)	Phone: Pharmacy Benefits Access Help Desk (request transfer to pharmacy enrollment section) Fax: 512-730-7477 Fax: 512-206-3948 (for expedited COVID-19-related enrollment) Email: vdp-enrollment@hhsc.state.tx.us
Drug pricing	Phone: Pharmacy Benefits Access Help Desk (request transfer to formulary management section) Fax: 512-491-1961 Email: vdp-formulary@hhsc.state.tx.us
Program review of prior authorization	For Internal Prior Authorization Forms Fax: 512-491-1962

Ombudsman

The HHS Office of the Ombudsman helps when an HHS program's normal complaint process cannot or does not satisfactorily resolve the issue. You can submit your request online.