People eligible for Medicaid should present the Your Texas Benefits Medicaid ID card to obtain Medicaid services when visiting a doctor or dentist office, a clinic, or pharmacy. The card is plastic, like a credit card. New cards are not sent to Medicaid-eligible people each month, and people should keep using the card even if he or she changes MCO.

While prescribing providers may verify eligibility and view available health information at the provider portal, pharmacy staff should use one of the VDP real-time eligibility verification tools to obtain outpatient pharmacy eligibility and prescription benefit information.

Pharmacy staff may call the Your Texas Benefits Provider Help Desk to find enrollment status and the name of the person’s MCO. Refer to the “Your Texas Benefits” section of the Contact Information section for about the YourTexasBenefitsCard.com provider portal and help desk.