Vendor Drug Program Contacts

Mailing Address

Vendor Drug Program (MC-2250)

Texas Health and Human Services

701 W. 51st St., Austin, TX 78751

Visitor information and directions


  • 800-435-4165
  • Pharmacy Benefits Access Help Desk
  • Monday to Friday, 8:30 a.m. to 5:15 p.m. (central)

This number is only for pharmacy providers. Have your pharmacy’s 10-digit National Provider Identifier (NPI) number and the appropriate cardholder ID number ready to expedite your call.


512-491-1958 - help desk


The VDP website includes news, information, and resources needed for pharmacy participation in Texas Medicaid. All content is free, and no account is necessary to access services. We encourage all pharmacy providers to provide proper education and instruction so all employees can take full advantage of these resources.


The Office of the Ombudsman helps when a program's normal complaint process cannot or does not satisfactorily resolve the issue. You can submit your request online.