Temporary Change in Texas Pharmacy Prior Authorization Call Center Phone Number

Published on
September 28, 2021

The Texas Pharmacy Prior Authorization Call Center phone number 877-PA-TEXAS (877-728-3927) is currently experiencing technical issues. Phone call service related to Medicaid fee-for-service pharmacy prior authorization requests is temporarily disrupted, and a temporary toll-free phone number is now available.

Prescribing providers should direct phone calls for prior authorization requests to the following phone numbers until further notice.

  • 833-623-2694 (toll-free)
  • 484-205-0142 (non toll-free)

The Texas Prior Authorization Call Center can still receive prior authorization requests by fax or online. Prescribing providers should return fax prior authorization requests to 866-469-8950, and prior authorization reconsideration requests to 866-617-8864. To register online, refer to the “PA Request” option at PAXpress.