Vendor Drug Program Contacts

Mailing Address

Vendor Drug Program (MC-2250)

Texas Health and Human Services

701 W. 51st St., Austin, TX 78751

Visitor information and directions

Telephone

  • 800-435-4165
  • Pharmacy Benefits Access Help Desk
  • Monday to Friday, 8:30 a.m. to 5:15 p.m. (central)

This number is only for pharmacy providers. Have your pharmacy’s 10-digit National Provider Identifier (NPI) number and the appropriate cardholder ID number ready to expedite your call.

Fax

512-730-7483 - central office

512-491-1958 - help desk

Website

www.txvendordrug.com

The VDP website includes news, information, and resources needed for pharmacy participation in Texas Medicaid. All content is free, and no account is necessary to access services. We encourage all pharmacy providers to provide proper education and instruction so all employees can take full advantage of these resources.

Ombudsman

The Office of the Ombudsman helps when a program's normal complaint process cannot or does not satisfactorily resolve the issue. You can submit your request online.

VDP Pharmacy Claim Processing Contact

Have your pharmacy’s 10-digit National Provider Identifier (NPI) number and the appropriate cardholder ID number ready to expedite your call.

Telephone

800-435-4165 - Pharmacy Benefits Access Help Desk

VDP Refund Contact

Mailing Address

Accounts Receivable Tracking System (BH-1470)

Texas Health and Human Services

Attention: VDP Refunds

701 W. 51st St., Austin, Texas 78751

Physical Address

Accounts Receivable Tracking System (BH-1470)

Texas Health and Human Services

Attention: VDP Refunds

P. O. Box 149055, Austin, Texas 78714

VDP Third-party Recovery Contact

The call center verifies requests within three business days and responds to pharmacy providers with updates to allow for claim processing.

Telephone

866-389-5594 - Texas Third-party Call Center

Monday-Friday, 8:30 a.m. to 5:15 p.m. (central)