Vendor Drug Program Contacts
Mailing Address
Vendor Drug Program (MC-2250)
Texas Health and Human Services
701 W. 51st St., Austin, TX 78751
Visitor information and directions
Telephone
- 800-435-4165
- Pharmacy Benefits Access Help Desk
- Monday to Friday, 8:30 a.m. to 5:15 p.m. (central)
This number is only for pharmacy providers. Have your pharmacy’s 10-digit National Provider Identifier (NPI) number and the appropriate cardholder ID number ready to expedite your call.
Fax
512-491-1958 - help desk
Website
www.txvendordrug.com
The VDP website includes news, information, and resources needed for pharmacy participation in Texas Medicaid. All content is free, and no account is necessary to access services. We encourage all pharmacy providers to provide proper education and instruction so all employees can take full advantage of these resources.
Ombudsman
The Office of the Ombudsman helps when a program's normal complaint process cannot or does not satisfactorily resolve the issue. You can submit your request online.
VDP Clinician-administered Drug Administration Contact
Refer to the Clinician-administered Drug section for CAD claim submission information.
vdp-cad@hhsc.state.tx.us
VDP Eligibility Verification Portal Contact
Refer to the Eligibility Verification Portal to learn about real-time eligibility verification. Refer to the Eligibility Verification (E1) Transaction to use these tools to identify Medicaid or CHIP clients.
Telephone
888-701-1713 - Conduent Technical Support and Interfaces Desk
Monday to Friday, 8:00 a.m. to 5:30 p.m. (central)
Fax
866-780-2185
Website
VDP Payment File Portal Contact
Refer to the Payment File Portal to download weekly payment files.
Telephone
888-701-1713 - Conduent Technical Support and Interfaces Desk
Monday-Friday, 8:00 a.m. to 5:30 p.m. (central)
Fax
866-780-2185
Website
VDP Pharmacy Claim Processing Contact
Have your pharmacy’s 10-digit National Provider Identifier (NPI) number and the appropriate cardholder ID number ready to expedite your call.
Telephone
800-435-4165 - Pharmacy Benefits Access Help Desk
VDP Pharmacy Enrollment and Support Contact
A pharmacy with a current license or registration with the Texas State Board of Pharmacy or is licensed under the laws of another state, and is free from any pharmacy board restriction, may apply to become a Texas Medicaid pharmacy provider. Pharmacies must enroll before providing outpatient Medicaid prescription services.
Telephone
800-925-9126, Option 4 - TMHP Contact Center
Website
tmhp.com/topics/provider-enrollment/provider-enrollment-help
The site includes video tutorials, training modules, guides and FAQ documents.
VDP Prior Authorization Contact
Texas Prior Authorization Call Center - Clinical Prior Authorization Contact
Telephone
877-PA-TEXAS (877-728-3927) - Texas Prior Authorization Call Center
Monday to Friday, 7:30 a.m. to 6:30 p.m. (central)
Fax
866-469-8590
Website
Texas Prior Authorization Call Center - Non-preferred Prior Authorization Contact
Telephone
877-PA-TEXAS (877-728-3927) - Texas Prior Authorization Call Center
Monday to Friday, 7:30 a.m. to 6:30 p.m. (central)
Fax
866-469-8590
Website
paxpress.txpa.hidinc.com - Texas Prior Authorization Portal
Select the "PA Request" tab on the Texas Prior Authorization Call Center Portal.
Texas Prior Authorization Call Center - Formulary Search
The Texas Prior Authorization Call Center Formulary Search identifies Medicaid formulary drugs, clinical prior authorizations, and allowable alternate therapies when applicable.
Website
paxpress.txpa.hidinc.com/apex/f?p=1003:2:4234653420543305::NO:::
Texas Prior Authorization Call Center - Technical Helpdesk Contact
Users should call when the Texas Prior Authorization Portal or other resources are offline or unavailable.
Telephone
877-PA-TEXAS (877-728-3927) - Texas Prior Authorization Call Center
Monday to Friday, 7:30 a.m. to 6:30 p.m. (central)
VDP Refund Contact
Mailing Address
Accounts Receivable Tracking System (BH-1470)
Texas Health and Human Services
Attention: VDP Refunds
701 W. 51st St., Austin, Texas 78751
Physical Address
Accounts Receivable Tracking System (BH-1470)
Texas Health and Human Services
Attention: VDP Refunds
P. O. Box 149055, Austin, Texas 78714
VDP Third-party Recovery Contact
The call center verifies requests within three business days and responds to pharmacy providers with updates to allow for claim processing.
Telephone
866-389-5594 - Texas Third-party Call Center
Monday-Friday, 8:30 a.m. to 5:15 p.m. (central)