Sept. 26: New at Texas HealthSteps: Provider Portal Tutorial

  • The portal consolidates patient data—from previous diagnoses and treatments to prescription drug history—captured from Medicaid claims and encounters. With the click of a button, you can receive the data in one report. 

Real Time Verification

Texas Medicaid provides the following methods to identify which program an individual is enrolled in, and whether that individual is eligible to receive pharmacy services through the traditional Medicaid (fee for service) or Medicaid managed care.  For additional information please refer to the Eligibility (PDF) chapter of the Texas Medicaid Pharmacy Provider Procedure Manual (PPPM).

  • The NCPDP Eligibility Verification (E1) Transaction is submitted through the pharmacy’s point-of-sale system. Contact your software company to ensure the “Additional Message Information” field (526-FQ) is returned for all E1 transaction responses.
  • The Eligibility Verification Portal (EVP) is a browser-based application that is free for all Medicaid-enrolled pharmacy providers. Pharmacy staff must complete the Pharmacy Eligibility Verification Portal Access Form (HHS Form 1317) to register.

Refer to the pharmacy payer sheets for an explanation of the expanded messages on all real-time inquiries.

Your Texas Benefits

The Your Texas Benefits Medicaid card is what Medicaid clients should present when visiting a doctor or dentist office, a clinic, or pharmacy for Medicaid services. (YTBC) is the provider portal used to verify Medicaid eligibility and access Medicaid client’s available health information. This information is available regardless of the patient’s plan (managed care or fee for service). The YTBC portal lets providers:

  • Verify Medicaid patient eligibility and view patient program information
  • View Medicaid patients’ health information such as:
    • Vaccines
    • Prescription Drugs
    • Past Medicaid Visits
    • Health Events, including diagnosis and treatment
  • View Medicaid clients’ THSteps Alerts to find out if patients (and their Medicaid-qualified family members) are due for medical or dental checkups
  • Check-in and check-out patients at time of appointment —When a provider uses the check-in feature, that check-in history is available to all providers
  • View the patient’s Medicaid card from the check-in tab (available to front desk staff)
  • Authorize provider-level functionality to a delegate
  • Use the Blue Button to request or download a consolidated view of health information
  • Access the MCNA and DentaQuest portals through links on the Health Summary tab
  • Use the YTBC portal on mobile devices — The portal adjusts to view available information from your tablet or smart phone

While prescribers may verify Medicaid eligibility, view clients’ medical or dental plan and available health information online at pharmacists and other pharmacy staff should use one of the Vendor Drug real-time eligibility verification tools to obtain outpatient pharmacy eligibility and prescription benefit information.

Providers and pharmacy staff can call the YourTexasBenefitsCard Provider Help Desk at 1-855-827-3747 to find enrollment status and the name of the client’s health plan. Pharmacy staff should select Option 3 and follow the applicable prompts. Refer to the Provider Help Desk User Guide, below, for further information. Please have the cardholder ID and date of birth ready to expedite your call.

Temporary Medicaid Eligibility Verification

People enrolled in Medicaid may present the Temporary Medicaid Eligibility Verification (HHS Form 1027-A) as evidence of Medicaid eligibility. While this form might not include the person's Medicaid number, it can be relied upon as proof of Medicaid eligibility until the person receives his or her Your Texas Benefits Medicaid card. We encourage pharmacy staff to verify the drug is on the formulary, fill the prescription, and then submit the claim to Medicaid once the cardholder ID number is assigned.

Medicaid Presumptive Eligibility

Medicaid Presumptive Eligibility (PE) allows qualified hospitals (QH) and other qualified entities (QE) to determine if person can receive short-term Medicaid. The Affordable Care Act requires states to allow QH/QE groups that have gone through the qualification process to make PE determinations consistent with HHSC policies and procedures. The hospital or entity will provide the person with the Short-term Medicaid Notice (HHS Form H1266) if he or she is determined to be eligible. Pharmacy staff may be presented with Form H1266. This form is not a substitute for the Temporary Medicaid Eligibility Verification (HHS Form 1027-A) or the Your Texas Benefits Medicaid card. In order for a person to receive pharmacy benefits after receiving a Form H1266 he or she should:

  • Request a Temporary Medicaid Eligibility Verification Form (Form 1027-A) at an HHSC benefits office, or
  • Print a Medicaid card at

To learn more about presumptive eligibility, please visit to