Refer to Pharmacy Provider Procedure Manual for specific program-area contact information.
Vendor Drug Program (MC-2250)
Texas Health and Human Services
4900 North Lamar Blvd.
Austin, TX 78751
1-800-435-4165 - Pharmacy Benefits Access Help Desk
Monday-Friday, 8:30 a.m. to 5:15 p.m. (central)
This number is only for pharmacy provider staff. Callers should have both their ten-digit pharmacy National Provider Identifier number and the person's cardholder ID number ready for us to expedite your call.
512-730-7483 - central office
512-491-1958 - help desk
The Office of the Ombudsman helps when a program's normal complaint process cannot or does not satisfactorily resolve the issue. You can submit your request online.