Contact Us

Contacts for Pharmacy Providers

General information
- Vendor Drug Program (MC-2250)
- Texas Health and Human Services
- 701 W. 51st St., Austin, TX 78751
- Visitor information and directions
Claims processing
- Texas Medicaid Pharmacy and Technical Call Center
  - 800-435-4165
  - Monday through Friday from 7 a.m. to 7 p.m. (central time.)
- VDP Provider Portal
  - provider.txvdpportal.com
Enrollment
- TMHP Contact Center
  - 800-925-9126
  - provider.relations@tmhp.com
Managed care organization contact and billing information
- MCO Search

Electronic Certificate of Information Portal
- ecoi.txvdpportal.com
Portal access and troubleshooting
- Texas Medicaid Pharmacy and Technical Call Center
  - 800-435-4165
  - Monday through Friday from 7 a.m. to 7 p.m. (central time.)

Fee-for-service
- Texas Pharmacy Prior Authorization Call Center
  - 877-PA-TEXAS (877-728-3927)
  - Monday through Friday from 7 a.m. to 7 p.m. (central time.)
- VDP Provider Portal
  - provider.txvdpportal.com
Managed care
- Use the MCO Search to find each MCOs' prior authorization call center phone number
CSHCN Services Program
- 800-252-8023 (toll-free)
- 512-776-7150 (Austin area)
- Fax: 512-776-7238