Contact Us

Refer to Pharmacy Provider Procedure Manual for specific program-area contact information.

Mailing Address

Vendor Drug Program (MC-2250)

Texas Health and Human Services

701 W. 51st St.

Austin, TX 78751

Visitor information and directions


1-800-435-4165 - Pharmacy Benefits Access Help Desk

Monday-Friday, 8:30 a.m. to 5:15 p.m. (central)

This number is only for pharmacy provider staff. Callers should have both their ten-digit pharmacy National Provider Identifier number and the person's cardholder ID number ready for us to expedite your call.


512-730-7483 - central office

512-491-1958 - help desk


The Office of the Ombudsman helps when a program's normal complaint process cannot or does not satisfactorily resolve the issue. You can submit your request online.